My recent trip to Kenya was a great example of the power of people. In September my boys and I went on an African Safari in Kenya. Some very key people made our trip extra special. Most of all James my son who made my bucket list trip from just a safari to trip beyond anything I could imagine. It was the experience of a lifetime. How can you increase your customers’ experience when they work with you? Does it matter if it is family, a friend or a paying customer?