My recent trip to Kenya was a great example of the power of people. In September my boys and I went on an African Safari in Kenya. Some very key people made our trip extra special..
- Samit, our host & my son James’ friend – increased our safety factor and eased the way in many situations with his intimate knowledge of Nairobi and his connections. He also shared with us his family and friends.
- Nick our driver in Nairobi – got us from the airport to our hosts, to a few visitor sites and back to the airport
- Jimmy our airport expediter, met us at the airport checked us in, through customs and bypassed a lot of lines.
- Teeku, our guide at Lake Nakuru, introduced us to the game drive. Teeku is a wildlife photographer and an outspoken conservationist that grew up in Kenya. His love for nature shined thru.
- Jonathan, born and raised in Kenya, is the manager at Finch Hatton Camp. He and his staff made sure we had all the comforts of home. He along with Julius our guide and Suanni our translator, we saw a unique and moving view of the lives of those living right outside Tsavo national park. They provided us with an enjoyable bush breakfast and sundowner. We watched the sunset on Mount Kilimanjaro with drinks and hors d’oeuvres.
- The Kenyan lady who created the necklace we purchased in the local village. Communication consisted of a smile and a “thumbs up”.
Most of all James my son who made my bucket list trip from just a safari to trip beyond anything I could imagine. It was the experience of a lifetime.
How can you increase your customers’ experience when they work with you? Does it matter if it is family, a friend or a paying customer?
Mary Guldan-Lindstrom
